FAQs Archives - Page 2 of 2

How is CONE Licenced?

CONE is licenced on a Per-PC basis and is softkey locked. There is no compulsory ongoing maintenance charge.

Technical support is offered both by email and phone. Our support staff will prioritise support requests by urgency and ease of solution. It would therefore help if you could please use email as your primary vehicle for all enquiries and support as this allows us to direct your enquiry to the correct person and answer requests more efficiently.

To ensure your email is seen by ALL our staff please use info@conesoftware.com as the outgoing email address. We will endeavour to acknowledge your email as soon as we receive it and follow up as quickly as we can.

Please provide as much information as possible regarding the nature of your enquiry or support request, including your Cone Serial Number, CAD version and screen grabs if applicable. Cone 11 users please enter CONE11INFO at the CAD command line, and Cone 10 users please enter CONEINFO at the command line. If the problem is drawing related it helps if you could attach the dwg file along with your request.

info@conesoftware.com