Cone11UK: Online Help - Cone Software

This page will have the answers to common questions on CONE11UK software.

Coronavirus

Due to the Coronavirus outbreak we would like to advise you that as from Monday 16 March 2020 the majority of our support and sales staff will be home working.

Unfortunately these social distancing measures also mean that all our training courses are postponed until further notice.

Our support staff will continue to monitor emails during office hours but as a consequence there will be limited telephone support. It would therefore help if you could please use email as your primary vehicle for all enquiries and support for the foreseeable future.

To ensure your email is seen by ALL our staff please use info@conesoftware.com as the outgoing email address. We will endeavour to acknowledge your email as soon as we receive it and follow up as quickly as we can.

Please provide as much information as possible regarding the nature of your enquiry or support request, including your CONE Serial Number, CAD version and screen grabs if applicable. CONE 11 users please enter CONE11INFO at the CAD command line, and CONE 10 users please enter CONEINFO at the command line. If the problem is drawing related it helps if you could attach the dwg file along with your request.

We thank you for your support and send everyone our best wishes.

Peter Booth
MD CADaptor Solutions LTD
info@conesoftware.com